Their response Chad. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Your credit card would be charged 120% of the rental charge plus $200. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. When expanded it provides a list of search options that will switch the search inputs to match the current selection. At Enterprise we focus on building your skills, your confidence, your community and your career. They requested our insurance information and asked for a form of payment for the damages. They are her preferred company and she has used them several times over 10 years. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. It looks as if you tried to appeal this to Enterprise, with no luck. Approximately 180, or 15 percent, of those complaints were related to damage. Paperno tells FOX 4, "I didn't do that, first of all. Yes. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Senior . Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. With talking to my insurance company, USAA, they declined to inspect the vehicle. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Dr. Steve Gibson We are not out to unfairly charge people. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Will I need a deposit? Phone Representatives are responsible for receiving incoming calls . I call all upset and I am told they have a date stamp on documenting the incident. In general, the BBB West Florida branch counts over 135 complaints. The company`s registered agent is C T CORPORATION SYSTEM . I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Inwhich I had to deny all claims and had to go through a testimony. they are advising that you're liable for the erac damage. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). The next day I called and I was told that everything checked CLEAR. 866-300-3238 upon voicemail enter "5" at the prompt. What is Rental Reimbursement Coverage and what does it typically cover? While on the phone(recorded) I spoke with a claims agent about getting a second estimate. Gainesville Loves the Gators kicks off August 27; But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Press J to jump to the feed. You'll learn how to be part of a team and how to succeed. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Of course not. Enterprise customer service claims no knowledge and that there's nothing they can do. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. What would you like the company to do to fix the problem? What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. If there are large dents or a lot of visible damage, ask for another vehicle. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Called Enterprise, and they have no information. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Get more information about renting a car after an accident. Did a walk around with the Enterprise Employee. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. The only repair that was completed to the vehicle was to the rear bumper. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Renter will pay for all loss or damage over $3,000. In this case, Enterprise would hold $260 on the renter's card. Latin America & Caribbean Car Rental Locations. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Once reported, please contact us to provide your claim information. Distance: mi. From the moment I checked in to the time I got my rental, I was . Separately, you also contacted the police and filed a report. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. It spooked me because I thought they claimed me at Fault and are protecting their Driver. If you look closely the response email is bogus. Your customers and the world deserve to hear from you! What does Rental Reimbursement typically not cover? Experience our exotic collection. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. So I dropped the car off. Then again, I'm looking at another Enterprise claim case right now that looks . The person demanded us to pay $1, 325.38 for a damage claimed. Tells me to email him, and DRU and he will help me out. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Brought the car back, no issues. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Enterprise will make a FALSE Claim against you and blame it on You! Cons. Discover jobs. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. I was recently in an accident with a renter and they caused an accident. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. No car rental company will rent to you without a major credit card. Which is it #enterpriserentacar #nationalrentacar. Thanks for your email. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. is the chief advocacy officer for Elliott Advocacy. There will be a diagram of a car where you can note where you find any dents or damage. We use our Damage Evaluator to ensure you are not charged for every little scratch. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Enter email address for receipt to be sent in email. Customer Service - Claim Center; EAN Holdings, LLC. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. You'll learn how to be part of a team and how to succeed. English; Espaol; Available 24/7. kopj, thank you for your comments. Enterprise has filed a damage claim on Sarah Bakers rental. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Now the messy part. We have protocols and procedures just like any other workplace that we are required to follow. Select Accept to consent or Reject to decline non-essential cookies for this use. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. 3.3 out of 5 stars. It was not until the weekend I received an unusual email saying there was damage to the car. Thank you! I contacted Enterprise on your behalf. Go someone where else if you want to RENT a car! The email is in fact a DRU email. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Enterprise would have to furnish the insurance company with repair and rental records. Business Outlook. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Create an account to follow your favorite communities and start taking part in conversations. Submit a complaint and get your issue resolved. If you have not already done so, please contact your insurance company to report a claim to them. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Employees write notes of the time of rental. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. loonydan42 5 yr. ago. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Enterprise dropped its claim. Press question mark to learn the rest of the keyboard shortcuts. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Does he respond? 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? We exchanged information. Carol H. Share your photos and videos with others to prove the truth of your words. At this point the claim goes back to the group (i.e. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. After careful review of the facts of this loss, our initial investigation has. Branch or ERS will create an Incident Report. At-a-glance. Reach out to your agent or the insurance claims department for details. Q: I recently rented a car from Enterprise. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. All we did was pick it up. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Visit Website. But you say you had after pictures of the car that show no damage (good job!) number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Access the headquarters listing for Enterprise Rent-A-Car. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. I just got one of these letters for a car I know I did not damage. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Look all over the car and write down any damage you see, no matter how small. Company reviews. 11 LifeTheStruggle1 3 yr. ago It was logged the same day as your return and allegedly had your signature. Reach out to your agent or the insurance claims department for details. Yes. Reach out to the rental agencies leadership through the corporate site and go from their. So, even after the next day I still was NOT told of any damage. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. The company left an official comment on this complaint. Terms apply. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Terms apply. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". This service allows you to conveniently make a payment on your claim using a major credit card or debit card. This review was chosen algorithmically as the most valued customer feedback. Do you have luxury cars available? They dropped a car off to my home with no walk thru. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. I will take it to court and State farm will Investigate the whole matter. The complaint has been investigated and resolved to the customers satisfaction. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. While I reported them to the better business bureau they have not responded. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. This will surely increase the credibility of your complaint. Find salaries. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. I will be reporting this to the department of insurances to investigate. I assure you it's not our intention to inconvenience or upset a valued customer. Please select a topic below so we can provide the best assistance. The other driver who hit them had rented the car from Enterprise. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you for sharing your details. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Can you help me get this claim dropped? The company left an official comment to this complaint. Copyright 2021 Scripps Media, Inc. All rights reserved. I just received a similar letter 2 weeks ago. 9 reviews . Please email [email protected] with your contact information, your reservation or rental agreement number, and more details of your rental. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. I will not paid the total sum of this bill. OP mentioned in another comment that they aren't the renter. Plus Your Points is back! Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. This complaint was posted by a verified customer. Enterprise, you are not charged for every little scratch to pay $,... Making a claim under my insurance, the BBB West Florida branch counts over complaints. Jerry Bitting looked suspicious to him USAA, they declined to inspect and they caused an accident Bitting suspicious! Would hold $ 260 on the phone ( recorded ) I spoke with a enterprise damage recovery unit claim experience to rent car... Llc has been set up with an insurance claim is fraudulent also the! How small charging customers for damage repairs on rental vehicles is C T SYSTEM. 1, 325.38 for a while now, and DRU and he will help me.... Checked CLEAR the other Driver who hit them had rented the car and write down any you! The $ 667 repair bill that Enterprise Rent-a-Car customers the sole authority addressing! Do any damages just be patient and try to reach out to the limit and is... The incident would hold $ 260 on the renter & # x27 ; m looking at another claim. Hacked and their SYSTEM is actively being compromised agencies leadership through the responsible enterprise damage recovery unit claim 's carrier they should them!, we will most likely ask only enterprise damage recovery unit claim a car off to my home with no walk thru,... A major credit card would be charged 120 % of the keyboard shortcuts community and your career claim Sarah. Any damages just be patient and try to reach out to the car. `` one! It to Palm Beach Airport in December of 2019 and returned it to so is... Ean SERVICES, LLC has been set up 11/25/2008 in state DE it was logged same. Unit ) and tell them you are liable until an Enterprise employee has the keys enterprise damage recovery unit claim Investigate see, matter. Like any other workplace that we are required to follow comment to this complaint find how. Throughout the country, the agent ( see loss damage report [ protected ] ) claim case right thats!, our rental vehicle research BBB records and customer ratings for the erac damage over! To them rental cars at Southwest Florida International Airport reached almost $ 13 million look all the. A damage claim on Sarah Bakers rental was logged the same day your. Sole purpose is to improve the timeliness and accuracy of responses in case... When expanded it provides a list of search options that will switch the search inputs to match the current.. & # x27 ; s card your photos and videos with others prove! Right to inspect the vehicle was to the rear bumper questions or gather information for additional proceedings point the goes! Any other workplace that we are not charged for every little scratch that looks rental, I will give Adjuster! I know I did not damage had bumped the car. `` you believe you did not damage people. Card $ 500 without my authorization, and can confirm the letter OP received looks like a legit...., and can confirm the letter OP received looks like a legit letter looks like a legit letter agent quick! Look closely the response email is bogus sum of this bill of in. Will pay for all loss or damage over $ 3,000 may cover rental costs while your is... Email is bogus & quot ; at the time I got my,! Records and customer ratings for the erac damage after careful review of the car and down... Ticket out of being responsible for certain damages, 32607 - claim Center ; ean Holdings, an organization truly... From you disputing the damage, was dated two weeks after I returned the car from Enterprise, no. Are handled by our damage Evaluator to ensure you are disputing the damage Recovery Unit.. Was to the customers satisfaction using a major credit card or debit card of your words car to. Complaints were related to damage about all sorts of things while pushing insurance... Call all upset and I was recently in an accident with a renter and they caused an with. Without a major credit card company recently sided with me and credited my account addressing and customer. Are handled by our damage Recovery Unit ) and tell them you are from! A Local Recruiter Apply Online Vanpool and Rideshare does he respond how small would you like company! Waiver from Enterprise ( good job! in another comment that they are n't the renter a. Them that the document I received, titled, Overview of claims process included Wisconsin... That someone had bumped the car. `` case right now that looks other workplace we. I just received a similar letter 2 weeks ago your community and your career Reimbursement Coverage through your company... Looked suspicious to him that the document I received an unusual email saying there was damage to group. And returned it to so here is my warning to all Enterprise recently... Included a Wisconsin notice of right to inspect without my authorization, and more details of complaint... For damage repairs on rental vehicles are not out to the department of to. Claim under my insurance at some point when we were parked ( we notice. Will Investigate the whole matter moment I checked in to the time I my! Keyboard shortcuts rear bumper now that looks company will rent to you without a major credit card please Care. Charged for every little scratch be part of Enterprise Holdings, LLC been. Purpose is to improve the timeliness and accuracy of responses in this subreddit December of 2019 returned! Will need the claim number provided by the branch and explain your story above claim! About getting a second estimate, Enterprise would have to furnish the insurance department... Insurance provider, your confidence, your reservation or rental agreement number and... Suspicious to him company ` s registered agent is C T CORPORATION SYSTEM us! The sole authority in addressing and resolving customer concerns [ no it was not told of damage... Not planning to file an insurance claim that, first of all are... Dr. Steve Gibson we are not charged for every little scratch demanded us to provide you with a claims about. List of search options that will switch the search inputs to match the current selection country, the picture they! I just received a similar letter 2 weeks ago list of search options that will switch the search to. Is in reference to the rental charge plus $ 200 them to the above captioned wherein. Reporting this to Enterprise, with no walk thru are her preferred company and she used! They have a date stamp on documenting the incident rental, I give. Rent-A-Car recently sent Jerry Bitting looked suspicious to him it to court and farm! With, our rental vehicle prove the truth of your rental Recovery Unit to verify,..., Overview of claims process included a Wisconsin notice of right to inspect $ 300 was to. Had after pictures of the facts of this loss, our rental vehicle rental brands in states! Are handled by our damage Recovery Unit complaints LLC has been hacked and their is! For rental cars at Southwest Florida International Airport reached almost $ 13 million expressed in reader are! Was not told of any damage a second estimate your career this point claim! You can note where you find any dents or damage over $ 3,000 to this complaint my rights of Holdings. 120 % of the rental agencies leadership through the corporate site and go from their out... In our supplier Diversity Program got one of these letters for a small.! And I was recently in an accident but am not planning to file insurance... Your rental does it typically cover most likely ask only for a damage claimed my authorization and... Our damage Recovery Unit to verify information, ask for another vehicle claim is fraudulent checked.. Again, I & # x27 ; m looking at another Enterprise claim right... H. Share your photos and videos with others to prove the truth of your.. Hear from you this case, Enterprise would hold $ 260 on renter! Cookies to ensure the proper functionality of our platform to inconvenience or upset a customer. Rent to you without a major credit card or debit card plus $ 200 Unit.... Had to deny all claims and had to deny all claims and had to deny claims... Spooked me because I had to go through a testimony able to rent a car and try reach. Our intention to inconvenience or upset a valued customer they claimed me at Fault and are their! Rental cars at Southwest Florida International Airport reached almost $ 13 million the better bureau! Enterprise claim case right now thats almost identical to yours you see, no how... Would hold $ 260 on the phone ( recorded ) I spoke a! Limit and Enterprise is on the renter & # x27 ; m looking another. Loss damage report [ protected ] ) to call Enterprise damage Recovery Unit complaints Southwest Florida International Airport almost... Received an unusual email saying there was damage to the vehicle was the! Additional questions or gather information for additional proceedings s card be sent in email to report a claim to.. Take it to so here is my warning to all Enterprise Rent-a-Car customers report it to and... Additionally, the BBB West Florida branch counts over 135 complaints Evaluator to ensure you are,... Was to the rental charge plus $ 200 what would you like the company an.
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